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Automotive Service Advisor / Technician

Napleton's Northlake Autopark is seeking Service Advisors and Automotive Service Technicians who are team-oriented, customer service minded.?


The duties of a Service Advisor include:




  • Scheduling service appointments, meeting customers, and receiving vehicle information.



  • Listening to requests of the service desired, diagnosing repairs/maintenance needed and clearly explaining information on the repair order.



  • Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.



  • Estimating the cost and time needed to do the repair, taking into account the customer?s schedule.



  • Handling customer complaints and maintaining high customer satisfaction standards.



  • Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems.



  • Obtaining customer approval to perform additional work and explaining the purpose of any recommended repairs.




The duties of a Service Technician include:




  • Diagnoses and repairs to specifications ? brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.



  • Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.



  • Continuously learns new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.



  • Keeps store management aware of mechanical repair problems as they occur.



  • Maintains an organized and neat bay.




We are seeking service technicians whose experience ranges from lube technicians to?certified master technicians.? ?Suzuki, Chrysler Jeep Dodge, or Hyundai specific experience preferred.?



Requirements:




  • Suzuki, Chrysler Jeep Dodge, or Hyundai service experience preferred.



  • At least 1 ASE certification for the technician position



  • Past Advisor experience with ADP.






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